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Viber Response Guidelines

Below are guidelines and resources on how to approach or respond to Users. We will be continuously updating these resources to assist you to upskill yourself!

Responses Guidelines

Sometimes we get stuck thinking how to answer a User's questions or how to create an engaging conversation.

Trying out new methods of responding will provide you with broader experience on how to communicate with different types of individuals. Although not extensive yet, but here are a few ideas that may help!

Article
Resources

We have compiled some interesting and useful articles that can assist you in your Viber journey.

The more we read, the more access to new knowledge!

There are a wide range of topics, but feel free to contribute and share with us some articles you have found beneficial!

Mental Health Clinics

While we should try our best to provide comfort and support, some Users may request or require professional mental health services.

If they are open to the idea, you may select links from here to share with the Users. Please do not share this entire document with Users.

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