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Viber Response Guidelines
Below are guidelines and resources on how to approach or respond to Users. We will be continuously updating these resources to assist you to upskill yourself!
Sometimes we get stuck thinking how to answer a User's questions or how to create an engaging conversation.
Trying out new methods of responding will provide you with broader experience on how to communicate with different types of individuals. Although not extensive yet, but here are a few ideas that may help!
Mental Health Clinics
While we should try our best to provide comfort and support, some Users may request or require professional mental health services.
If they are open to the idea, you may select links from here to share with the Users. Please do not share this entire document with Users.
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